PREMIUM DIAMOND PAINTING KIT : Official Diamond Art kit includes 1x stay-flat adhesive canvas, 1x set of shimmering eco-friendly resin diamonds, and 1x premium toolkit. Additional customs fees and duties may apply to EU customers. SHIPS FROM CHINA : Please allow 12-30 business days for delivery. SHIPS FROM USA : Please allow 2-5 business days for delivery. So far NOTHING! NO contact and NO refund.Relax, unwind, and create Diamond Art! "Sleepy Hollow Farm" by artist Robert Finale is now available exclusively at Paint With Diamonds® as a full-drill Diamond Painting Kit in your choice of Round or Square diamonds. It has now been 7 weeks since I asked him to contact me and 4 weeks since I received his email saying he would send a refund. Second – I asked him to call me so that I could discuss the issues we had and he did not. Jeffįirst – I seriously doubt my messages when to his spam folder considering I replied to his email. If you could provide me with a current address, I can send it out without delay. We were able to rent the cabin out for a portion of the week and would be happy to refund the remainder to you. I apologize for that and want to let you know that we take these situations seriously. I understand that you had a reservation to stay with us and you found the facilities unsuitable. Long I have come across several emails from you in the Spam folder on my computer. After 3 weeks I finally got a reply: Hello Mrs. I did not get a response so I kept sending emails every few days for our entire vacation. I waited a couple of days and never heard from him so sent a message to the email address he used in confirming my deposit and payment. She said she would give him my phone number. Bartels call me so that I could talk directly to him. I tried to explain that there are several types and causes of asthma and not everyone is bothered by mold and mildew. I explained that there were health reasons and her response was “I have a cleaning lady with asthma and she has no problem with the cabin”. Bartels and he said “we were choosing to not say, therefore we forfeited the money”. We waited until after noon for Pam or Jeff to call back and when they never did we drove to the campground and talked to Pam. In addition we had to buy a parking pass since we would be driving to the airport instead of walking. The closest places we could find were at least 90 minutes or more away from Oshkosh.īy some miracle very late that night we found a place that was not far from Oshkosh but it was expensive, nearly twice what we paid for the cabin. Then spent most the night searching for ANY place to stay for AirVenture. Fortunately we were able to find a room at the Hilton Garden Inn but for only 1 night. We were devastated! We spent the next 45 minutes calling every hotel, motel, cabin, and campground etc in the area desperately trying to find a place to stay. If you are not familiar with EAA AirVenture you need to book a place to stay months if not years in advance. We never expected a 5 star accommodations but did expect a place we could breathe and wouldn’t send us to the emergency room. Jeff Bartels (the owner) and said he would contact me in the morning. I asked for a refund to be issued and she said she would contact Mr. There was just no way we could stay in this cabin. I talked with Pam (our main contact person) and explained that I have asthma and my husband has numerous respiratory issues and allergies to mold, mildew, and damp conditions. Stepping inside the smell of mold and mildew hit us! We turned to each other and said “I don’t think we can stay here.” Giving it the benefit of doubt though we turned on the air conditioner and sat in the car for about 30 minutes hoping it would help and improve but sadly it did not. On arrival we received our keys and proceeded to the cabin but got a terrible surprise when we opened the door. Having previously stayed there with a camper, we thought it would be great – it was HORRIBLE! We paid our deposit months in advance and the remaining balance before the deadline. We rented a cabin at Sleepy Hollow Farm for the 2018 EAA AirVenture.
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